IntenseDebate is back

I continue to be impressed with IntenseDebate and the Automatticians at Automattic. Michael Koenig, kung fu support specialist for ID, responded proactively to a comment I made on Twitter encouraging me to email him about the issue. He and the team at ID (I assume there were others involved) made quick work of it and restored my ability to approve the comments that went missing. Further, I was impressed with their customer service responses in age that has largely lost hold of the concept of service. Kudos to ID! I continue to be excited about their offerings.

In addition to that, they responded favourably regarding a feature suggestion and it turns out something like it is already in the works… though it is top secret at the moment. I have some guesses about what the new functionality might be, but even if I’m only partly right, I’m excited about ID’s future and how the blogosphere could become an even better place to be with their help.